A superior customer self-service portal that's saved a lot of in-house administration
Here's what they loved
Customers love using it; the control they have and the provision of on-demand marketing materials
DAMS is a long established office furniture manufacturer who has been a loyal client for over a decade.
Challenges and decisions
The company has seen some significant growth in operations with a new purpose built manufacturing facility, a warehouse and distribution facility and a seating and upholstery factory. So to improve their commitment to the end customer, Overbyte has redeveloped their Marketing Manager software.
This is an excellent example of a portal that gives control to the customer by providing a large portfolio of editable marketing materials, allowing them to reach out to their end customers in an instant, utilising sale periods and new product launches.
They can send quotes, track orders, search customer history, access the product library for all media, view PDF instructions for products, manage their accounts, upload graphics for personalisation and operate a self-service marketing suite to promote products in minutes.
A truly transformative system that has given customers actual usable value.